Terms and Conditions

MINIMUM QUANTITIES
Minimum order quantities and a minimum order spend apply for wholesale orders. All Wholesale orders must be $150.00 or over. For minimum order quantities please refer to our online ordering portal for information on each product, as pack sizes vary.

FREIGHT
Freight is not included in product pricing, instead it is calculated and applied to your final invoice before payment and dispatch. In-stock items usually ship the next day. If you place an order that contains both backorder and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock, we will contact you before sending the goods.  Shipping fees apply to each separate order. 

RETURNS & CANCELLATIONS
Return of faulty/broken items should occur within 5 days of receiving them. To report a broken item, please email the details of the damage to info@tikitibu.com or jennilyn@tikitibu.com, and quote your invoice number, please include a photo of the damaged stock for documentation purposes. 

All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated.  All sales are firm sales and we do not except returns on un sold goods. 

MISSING or INCOMPLETE ORDER
If your order arrives and is missing items, contact us within 5 business days after you received your order and we will work with you to resolve the issue. We will process replacement as long as the product is available if not, we will issue a credit for the missing item.

If your order does not arrive at all, contact us within 10 business days of the expected arrival time and we will work with you to resolve the issue with the freight forwarder if needed. Should you fail to report non delivery of the order within the given timeframe, Tikitibu will no longer issue a replacement or amend the Invoice as order will be tagged completed on our end.

ORDER DISPATCH
We try to ship your order out as soon as possible. In-stock items will usually ship next day and will be with you in 2-5 days depending on your location. 

PRICES
Prices shown on order forms are exclusive of GST, prices online are also exclusive of GST. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our price lists.

Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale. We kindly request that new collections are not sold below the RRP.

PAYMENT TERMS
All orders are on a 20th of the following month payment term. All in-stock items will be immediately shipped out. Please state your invoice number as the payment reference when paying via direct debit.

First time trade or wholesale order invoices must be paid in full 7 days after order dispatch. 

OVERDUE ACCOUNTS
All goods supplied remain the property of Tikitibu until payment is made in full. Any accounts that are outstanding for over 60 days may be passed on to debt collection and any fees involved in recovering the debt is the responsibility of the stockist.

PRE-ORDERS
Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre-orders are considered final orders and cannot be cancelled once paid.

We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be refunded in full to the stockist.

COPYRIGHT & INTELLECTUAL MATERIAL
Approved Tikitibu stockists are welcome to use any of the images on the Tikitibu website for the purpose of promoting the product. High res images are available for download; please email info@tikitibu.com for a link to the folder for high res downloads

AGREEMENT OF TERMS 
By placing an order with Tikitibu you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.